Information on custom t-shirts and other personalised gifts

Acorn specialise in custom t-shirts, polo shirts and other personalised gifts. This section of the site is dedicated to providing you with helpful information. If your questions are not answered please feel free to call us on 0800 190 552 which is a freehone number in the UK.

Our Mission Statement | Privacy Policy | FAQ | Terms | Embroidery | Screen Printing

Transfers | Application | Colours | Delivery | Safebuy | Garment Care

 

 

 

Our Mission Statement

Acorn Printing Services Ltd aim to provide quality goods and services to their customers and ensure that the customers have total satisfaction with any transaction made with the company.

The information on this site is given with the sole intent of supporting and assisting our customers. If any information required is not covered then please contact our sales line or email sales@acorn-printing.co.uk for further assistance.

 

Privacy Policy

Acorn Printing does not disclose any buyer’s information to third parties.

We are committed to protecting your privacy. We will only use the information that we collect from you lawfully (in accordance with the Data protection act 1998) and according to SafeBuy code of practice.

We collect information for two reasons: firstly, to process your order and second: to provide you with the best possible service. Acorn or its agents will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. We do not send unsolicited email.

The type of information we collect about you includes:

Your name
Address
Phone number
Email address
Your club, group, school, company etc.

Acorn will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

In accordance with the Privacy & Electronic Communications Act passed into Law 11th Dec 2003, We do not send randommarketing emails to personal addresses (spam)

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include the use of a “cookie” which would be stored on your own browser. You can modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser setting.

If you have any questions regarding our policy you should email

information@acorn-printing.co.uk

Acorn Printing Services Ltd.
Acorn House
Falkland Close
Charter Avenue Industrial Estate
Canley
Coventry
CV4 8AU

Telephone

Free Phone (UK only) 0800 0190552
Telephone +44 (0) 24 7669 4466
Fax +44 (0) 2476 464059

 

FAQ

Printed T Shirts FAQs
Thinking of buying a printed t shirt online? Not quite sure? We have compiled a list of frequently asked questions to help reassure you a printed t shirt from Acorn Priniting is a printed t shirt you will be happy with.

Frequently Asked Questions

The web is only one of Acorn’s marketing methods and we cannot put all our range on display. If you are looking for something special then please contact us and we will try to help. Alternately we have a large brochure, which we can send out on request. Please email us your details and we will pop one in the post.

You want to place an order

If you see a garment that you would like without any personalisation then simply email us and we will be happy to quote.

Our prices include some printing and in most cases FREE artwork, however as customer’s requirements vary so much we have devised a simple quotation form for you to complete online and send just press the button to submit. We try to respond within 24 hrs, if further information is needed we will contact you and as soon as we have all the details will quote without any hidden extras.

There are many colour and print variations plus styles of garments not to mention the embroidery options you are able to choose from with Acorn. The easy to use quote forms allows us to give you what you want without having to take second choice.

Can I buy just one Personalised T shirt

With the range of processes we use at Acorn we can in most cases supply just a single tshirt, Mug or mouse mat etc without problem. Even photographs can be supplied printed onto tshirts as a single purchase.

Screen printed garments with multi colours do however have a minimum order level of 10 off due to the requirement of making the silk screens.

Do I get discount for large orders

In our online catalogue a discount structure is shown. For very large orders please contact us for a quotation.

How do I choose the right size

The size availability is shown in the catalogue for all the range of clothing. It is important to remember that there may be a little shrinkage over time and it is always better to go for one size larger if unsure. Personalised garments cannot be returned or exchanged due to size as they are produced to the customers needs only.

If you are buying for someone else always check with them or go for that safety net of one size bigger. Remember its better to be a little large than not to fit at all.

Can I get plain garments

The simple answer is yes. Email your requirements and we will quote by return,

How good does my artwork have to be

We get artwork sketched from an idea right through to artwork supplied by graphic artists. Using the latest CAD CAM computer systems we can turn your idea into finished artwork in most cases free of charge.

If the customer wants multi coloured highly complex designs, they would be quoted as part of the overall quote.

Can I get my company colours

If specific colours such as pantones are needed to conform with corporate imaging, then this is possible with screen printing however with embroidery only very near matches are possible due to the thread colours available.

How do you deliver my order

This depends on the size of order and where it’s going. Generally in the UK smaller parcels are sent by royal mail and TNT sends the medium to large despatches. The delivery date is agreed at time of quotation and forms part of the offer. If dead lines are critical we should be informed when requesting the quote.

Can I contact you by phone

Many customers view the web site and choose to call us on our free phone number displayed on the home page.

Is it safe to use my credit card

Today many thousands of credit card transactions take place every day without problem. At Acorn we use a secure encrypted site, which means a very high level of security. We have chosen as our partner the company World Pay who are not only one of the world’s leaders in internet secure payment systems but are part of Nat West Bank a subsidiary of the Royal Bank of Scotland group.

We are also very happy to take credit card payment by phone or by Cheque prior to shipment.

Do I pay VAT on my purchase

Normal VAT regulations apply on all UK purchases. Overseas depending on destination will vary. Any import duty tariffs applied by the country of receipt will be the responsibility of the purchaser.

What do I do if I have a complaint

In the rare event of there been a problem, Acorn should be notified within 2 days of receipt by email if possible. The garment or product should be returned. If the product is found to be faulty then it will be replaced and the cost of returning the goods refunded to the customer. This does not affect your statutory rights as a consumer.

What information do you keep about me

Please see our comprehensive details regarding information under the heading of Privacy Policy Which is to be found by pressing the Help Desk button.

 

Terms and Conditions

The following terms and conditions are written with the intent to make our web site a safe site to use and that the terms and conditions are set down under English law.

Acorn Printing Services Ltd will not reproduce any unlicensed copyrighted material from any source. The persons supplying any artwork should ensure that it is original or that they have permission to reproduce the work whether it is photographic, artistic or the written word. Acorn retains the right to refuse to reproduce any work that they believe to be unlicensed.

General Terms & Conditions

Delivery

Returns

Law

These terms and conditions contain the full terms & conditions between you the customer and APS relating to your purchase. You are responsible for reading all information in these terms and conditions fully. If any of these terms are held to be invalid or unenforceable, those terms will be struck out and the other terms remain.

All material and software Copyright © Acorn Printing Services Limited. All rights reserved. It is strictly prohibited to copy, publish or redistribute any of the material and software contained in any of the APS websites.

Every purchase you make shall be deemed performed in England. These Terms and Conditions shall be governed, construed and interpreted in accordance with the laws of England and Wales.

 

All About Embroidery

Embroidered Clothing looks and feels a little more special than printed clothing. Polo or Pique shirts along with sweatshirts suit Embroidery particularly if smaller designs are required or the garments are to be used in an environment where quality is being promoted. Embroidered designs can be produced in small or large amounts and once the initial Jacquard has been made then the design can be repeated at a later date quite simply.

What can be embroidered

Most articles of Clothing can be embroidered, however some are designed to be, by having linings etc that can be split to allow the garment under the machine. We can help you choose the right clothing for embroidery

The Jacquard

A Jacquard today is a design that has been transferred from the graphics package on the PC to the Embroidery machine and therefore is stored on a floppy disc, which can be stored for future use.

The Design & Cost of a Jacquard

The Jacquard or design is charged for by the amount of stitches that is in the design. Once we have seen the design or sketch we can then quote for the jacquard based on its size. Please remember the Jacquard cost is only incurred on the first order. It can be reused without cost on repeat orders.

The cost of a jacquard is approx £10 per 1000 stitches although on the larger designs a discount structure exists. We will quote for each design. A design for the LHB (left hand breast) can vary from 1000 stitches to 8000 with the average being about 3 to 4 thousand.

Colours

There are many shades of Cotton available, An embroidered design can have up to 12 colours, although most generally have only two to four colours.

 

All About Screen Printing

The prices quoted in the price lists include 1 colour print in one position.

Note prices quoted exclude VAT.

Artwork for this is FREE. Screen charges are as follows:

NOTE! Screen charges are only made on the first order. Repeat orders do not incur screen charges.

T Shirts, Sweat Shirts, Polo Shirts, Caps etc.

We screen print from 1 to 6 colours, each colour requires a screen, with a minimum of only 10 off garments being required per order. MINIMUM ORDER 10

Photographs or Multi Colour Transfer Printing

No screens required

T Shirts, Sweat Shirts, Polo Shirts, and Caps etc.

For printing less than 10 garments i.e. Only one required or where multi colours such as photographs require printing then this is ideal. Note this process can only be performed on white and some coloured garments. MINIMUM ORDER 1

Mug Printing

No screens required.
There are two types of printing:

Garment Care

We only use the best quality garments. All our clothing has been pre shrunk, however please ensure that the washing instructions are followed and never BOIL any of the garments. The ink used is colour fast but like all plastisol based inks must not be Ironed. Damage will be caused to the design if these instructions are not followed. Always Iron the Printed Logo from the inside.

Artwork

Simple artwork with one or two colours is FREE. However we may have to charge if the artwork is very complicated or involves a great deal of work. We will inform you of any costs prior to starting any work.

Screen Charges

On silkscreen printing has a screen made for each colour. The charge is a one off charge on the first order only and is not applied on repeat orders. Screen charges are at the top of this page.

Embroidery

We do offer a very extensive Embroidery service please call for quotation.

T-shirt Transfers

Using computer graphics and laser printing we can produce transfers for printing one off garments with your photograph or artwork. This method is ideal for producing short runs of multi colour work on most garments.

Printed T-shirt Application Processes

Using the latest technology Acorn can supply garments and gifts in small or large quantities. From your favourite photo to the Company Logo. We have a process to suit your needs.

Printed Fabric Colours

Acorn only uses the best quality fabrics from leading suppliers, that’s why our customers come back time after time.

view colour chart >

Garment Colours
The Colours shown are only shown as samples. Please note you cannot consider them to be exact as your monitor set up can
vary considerably.

Ink and Thread Colours
If Company colours are
pantone then we can match these on request, however thread colours can only be matched to the nearest available.

How Your Printed Clothing will be Delivered

Depending on the size of the order and the amount of artwork required delivery dates are agreed at the quotation and acceptance by the customer. If the delivery date is critical due to the garments being used for an event, holiday etc then please state the date required at the time of filling in the request for a quote form.

Vat is charged where appropriate. Export orders subject to import duty in the customers own country are the responsibility of the customer.

Delivery charges are shown at time of quotation and agreed at customers’ acceptance of order. Delivery will be by Royal Mail or carrier subject to size of shipment.

Safebuy and TrustUK

Acorn is dedicated to customer satisfaction and therefore we subscribe to Safebuy which is an independent company supported by TrustUK which requires companies trading on the web to act within a frame work of ethical practices to safe guard the public when shopping on the web. For details please visit their web site

http://www.safebuy.org.uk

http://www.trustuk.org.uk

 

Caring for Your Printed Fabrics

Whilst we only use quality garments and goods, many of the articles contain cotton. Today most cottons are pre shrunk however when washing any garment the washing instructions should be followed as washing to hot can result in shrinkage and possible damage to the material or print, therefore ruining your item of clothing.

PLEASE FOLLOW THE INSTRUCTIONS on the garment label.

Many of the inks used today are plastisol based therefore they should not be ironed by direct heat applied to the printed logo. The garment should be ironed from the inside to protect the printing or at a low heat if the iron must be applied direct on the printed area.

By caring for your printed fabrics you should get years of good wear.