Thinking of buying a printed T-shirt or personalised hoodie online? Not quite sure what you need? We have compiled a list of frequently asked questions to help reassure you a printed T-shirt or hoodie from Acorn Printing is a garment you will be happy with.
- What if I canít find what Iím looking for?
- How do I place an order?
- What is the minimum order quantity?
- Do I get discount for large orders?
- How do I choose the right size?
- Can I order plain garments?
- How good does my artwork have to be?
- Can I get my company colours?
- How do you deliver my order?
- Can I contact you by phone?
- Is it safe to use my credit card?
- Do I pay VAT on my purchase?
- What if I have a complaint?
- What information do you keep about me?
The website is only one of Acornís marketing methods and we cannot put all our range on display. If you are looking for something special then please contact us and we will try to help. Alternatively we have a large brochure, which we can send out on request. Please email us your details and we will pop one in the post.
Our prices include some printing and in most cases FREE artwork; however, as customersí requirements vary so much we have devised a simple quotation form for you to complete online and send - just press the button to submit. We try to respond within 12 hours; if further information is needed we will contact you either by email or telephone if you have supplied the details.
There are many colour and print variations plus styles of garments not to mention the embroidery options you are able to choose from with Acorn. The easy-to-use quote form allows us to give you what you want without you having to take second choice.
The size availability is shown in the catalogue for all our range of clothing. It is important to remember that there may be a little shrinkage over time and it is always better to go for one size larger if unsure. Personalised garments cannot be returned or exchanged if they are ordered in the wrong size as they are produced to the customerís needs only.
We receive designs ranging from hastily sketched ideas right through to artwork supplied by graphic artists. Using the latest CAD/CAM computer systems we can turn your idea into finished artwork in most cases free of charge.
If specific colours such as Pantones are needed to conform with corporate imaging, then this is possible with screen printing; however, with embroidery only very near matches are possible due to the thread colours available.
This depends on the size of order and where itís going. Generally in the UK smaller parcels are sent by Royal Mail while UPS handles the medium to large despatches. Same-day deliveries are sent using a local courier. The delivery date is agreed at time of quotation and forms part of the offer. If deadlines are critical we should be informed when requesting the quote.
Today many thousands of credit card transactions take place every day without problem. At Acorn we use a secure encrypted site, which means a very high level of security. We have chosen HSBC, one of the worldís largest banks, as our partner and online secure payment provider.
Normal VAT regulations apply on all UK purchases. Orders sent overseas will vary depending on destination. Any import duty tariffs applied by the country of receipt will be the responsibility of the purchaser.
In the rare event of there being a problem, Acorn should be notified within 2 days of receipt by email or letter. The garment or product should be returned. If the product is found to be faulty then it will be replaced and the cost of returning the goods refunded to the customer. This does not affect your statutory rights as a consumer.